The property management team oversees day-to-day operations and capital projects for multi-family residential and commercial assets in Canada. The team strategically executes a hands-on approach to sales and leasing, marketing, work-order dispatch, project management, capital investments, property accounting, and human resources. With ongoing involvement throughout all aspects of property management, we successfully manage our assets efficiently and cost-effectively with prudent quality control.
Avenue Living Residential
Avenue Living Residential, our integrated property manager, operates our residential and commercial real estate portfolios in over 22 markets across the Canadian Prairies. With properties in Alberta, Saskatchewan, and Manitoba, our field team is supported by a centralized customer experience centre and work-order dispatch team. Managing more than 16,000 rental suites in over 500 multi-family properties, we provide outstanding resident experiences in safe and comfortable places that people are proud to call home. Paired with an ongoing emphasis on optimizing business operations, we’re committed to meeting our residents’ needs and enabling our team members to flourish.
Business Functions
Property Management
Our decentralized property management structure is built to scale. In 2024, our team introduced new roles to promote accountability, efficiency, and stronger connections with our residents. This structure aims to support greater career development and progression opportunities for our team members, ensuring we have an engaged and resident-focused workforce.
Our portfolio model provides property management professionals with a valuable opportunity to lead their own teams and assume responsibility for financial and operational performance benchmarks. This system enables us to acquire and manage buildings more efficiently, while the decentralized approach enables us to quickly adapt to the local communities we serve.
Decentralized Property Management
Interactive Diagram
Hover over each building to learn more about our decentralized property management
Economies of
Scale & Scope
In 2024, we added to our extensive property portfolio in existing markets to bolster efficiencies and grow operations while spreading costs over a larger number of residential suites. Within these carefully selected regions, we can leverage previous experience and maintain strong knowledge of the current resident base. Our strategy allows us to utilize our established scope and rely on our trusted team and operations to quickly and efficiently bring new properties to the Avenue Living standard through active management.
Workforce Housing
Avenue Living specializes in acquiring multi-family properties throughout North America, characterized by stable occupancy and moderate capital upgrade needs. These assets cater to a niche demographic known as “workforce housing.” Workforce housing residents prioritize safety, cleanliness, and affordability, seeking well-maintained homes that provide a secure and comfortable living environment within their financial means.
Workforce housing has many benefits for residents and the communities they live in. It supports local economies and workforce development while reducing commute times, contributing to housing affordability, increasing access to services, and promoting diversity and inclusion.
Resident Success Stories
“I have been renting from Avenue Living for a little over a year & have signed for another year. I absolutely love it here. The rent is reasonable & I have wonderful neighbours. I’ve never had any major problems & any time I’ve had to call for a few small repairs I have never had to wait! The staff from the office are very helpful & super friendly. I certainly don’t have any complaints about Avenue Living. Thank you.”
Freda H., South Park ApartmentsMedicine Hat 
“This has been the most beautiful building I have ever lived in, and I have lived in Calgary my whole life. Every member who works for Avenue Living has been so helpful, from the gentleman who toured me around the building, arranged the loading elevator, responded to my numerous questions in a timely manner, right down to the maintenance workers who had to pop in to help me with my washer and dryer. 10/10 place to live.”
Kailey B., ElataCalgary
“Moving into an Avenue Living community was one of the best decisions I’ve made. During a heavy snowstorm shortly after I moved in, the property team promptly cleared the pathways, ensuring everyone’s safety, while neighbours came together to help each other clear cars and offer rides. The management’s thoughtful updates and care made me feel truly valued, turning what could have been a stressful day into a heartwarming experience. Living here feels like being part of a supportive and caring community, not just a place to stay.”
Niranjan D., Casablanca ApartmentsRegina
“Living with Avenue Living for almost two years has been a fantastic experience. The staff is incredibly friendly and attentive, always ensuring everything is handled smoothly. Their dedication and professionalism have made my time here truly enjoyable.
The property managers are exceptional and the community feels secure and welcoming. It’s been a pleasure living here and I’m grateful for the peace of mind and excellent service they provide!”
Truptiben P., Forest GardensMoose Jaw
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Property Management Value Chain
Since 2006, Avenue Living has taken a vertically integrated approach to our operations. Vertical integration is a growth strategy where a company has the in-house functions to deliver on multiple stages of the value chain. Through our extensive experience and regular research, we can demonstrate the advantages of this approach. Based on feedback from a research study with residents across North America and the U.K., property managers with vertical integration can enhance their organization’s effectiveness, leading to happier residents, sustained real estate performance, and an overall competitive advantage.
Resident Events
Building Stronger Communities
Creating vibrant, thriving communities is central to our operating principles, and this year’s resident events have been hugely successful in cultivating that sense of belonging at our properties. In 2024, we brought residents together with music, food, and fun through gatherings like the lively Wild West Fest Stampede lunch, community BBQs, the educational Fire & Safety Day in Edmonton, festive holiday dinners, and our Ice Cream Days, which welcomed nearly 2,000 residents and their families across seven cities. These events strengthen connections, boost retention, and showcase our dedication to creating spaces where residents truly feel at home.
Meet Max Coffee Sessions
Our Meet Max events connect our residents with the leadership team at Avenue Living, including our Chief Operating Officer, Max Graham. Residents have an opportunity to meet their neighbours and share experiences with the Avenue Living team. This helps us understand what matters most to them and how we can continue elevating their living experience with us.
Award-Winning Team Members in 2024
We are proud to work with a talented team of residential experts. In 2024, we were thrilled to celebrate the accomplishments of one of our team members who received industry recognition for their admirable work ethic and commitment to their residents. Congrats to Julianne M. who was named Off-Site Employee of the Year at the Saskatchewan Landlord Association Awards for her outstanding dedication as Regional Administrative Assistant.
Since joining us in 2021, Julianne has made an indelible mark on our organization. As a Regional Administrative Assistant in Moose Jaw, Julianne is known for her ability to build trust with residents by being approachable and welcoming. Anyone who has ever visited the Moose Jaw office is likely to have experienced her warm smile and friendly hello — a reflection of the genuine care and dedication she brings to her role every day.
At Avenue Living, operational excellence is more than a commitment — it’s a standard we continually assess, redefine, and elevate. By focusing on same-door performance and driving a culture of accountability, we’ve achieved significant leasing momentum and transformative team collaboration. Our evolving team structure reflects our dedication to strengthening resident connections, enhancing career progression, and delivering an unparalleled resident experience. Together, we’re building thriving communities so our residents can live somewhere they’re proud to call home.
Max Graham
COO, Avenue Living residential
Customer Experience Centre
Avenue Living’s Customer Experience Centre supports our Duty of Care core value, helping us provide fast and efficient service to respond to resident feedback.
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